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Employers’ FAQ

Why A Maid Agency ?

Most maid agencies provide comprehensive services to assist you in employing a maid. A maid agency usually takes all the hassles of Work Permit application, security bond, insurance, travel arrangement, medical screening, etc. away from you. However, please check with individual maid agency for their pricing, service package and details

Who Are The Licenced Agencies in Singapore ?

The most updated list of license maid agencies in Singapore is maintained by MOM (Ministry of Manpower)

Some Useful Information

Can I Employ Maid From Any Country ?

No, you can only employ maid from MOM (Ministry of Manpower) approved source of countries for FDW (Foreign Domestic Workers). The countries are: Malaysia, Philippines, Indonesia, Thailand, Cambodia, Myanmar, Sri Lanka, India and Bangladesh.

What is A Security Bond ?

Employer is responsible for the repatriation of the maid. You are required to post a security deposit (bond) of $5,000 per maid with the Work Permit Department, MOM. If you fail to repatriate the maid after cancellation of her work permit, you risk losing the $5,000 security deposit (bond)

Can I Avoid Making The $5000 Security Deposit ?

Yes, you can purchase an insurance policy with various options from Anda, NTUC Income, and others to avoid making the $5,000 deposit. However, you may (depending on the insurance package and options you purchase) still be liable for the $5,000 if you fail to repatriate the maid

- Personal Accident Insurance

Employers are required to purchase personal accident insurance coverage for the maid, the minimum sum insured is $10,000. You can purchase such insurance with various options at the following:

Augaries Insurance
116 Lavender Street #02-05
PekChuan Building
Singapore 338730
Tel: 6293-6232

Anda Insurance Agencies Pte Ltd
60 Eu Tong Sen Street
#01-13/14 Furama Hotel & Shopping Centre
Singapore 059804
Tel: 6534-2288

NTUC Income Insurance Cooperative Ltd
75 Bras Basah Road
NTUC Income Centre
Singapore 189557
Tel: 6336-3322

What Medical Checks Are Necessary For My Maid ?

Within 14 days of your maid arrival to Singapore, she must undergo a medical examination, and certified fit. Thereafter, the maid is required to undergo six-monthly medical screening, for VDRL, pregnancy, and HIV

Am I Responsible For The Medical Expenses Of The Maid ?

Yes, as an Employer, you are required to bear the full cost of the medical care, including hospitalization. It is advisable to have insurance coverage for hospitalization expenses for your maid. Depending on the options you choose when purchasing personal accident insurance coverage, it may have been included. If not, you can always contact the following insurance companies like Anda, or NTUC Income.

Must I Attend The Employers’ Orientation Programme ?

In general, if you have not employed a maid before, you must attend a 4-hour Employers' Orientation Programme before you submit your Work Permit application for your maid

Can I Be Exempted From Attending The Employers’ Orientation Programme ?

Only if you have valid reasons, for example, medical reason or disability. In this case, you must submit a form to exempt from taking the Programme

Who Conducts The Programme And Where Are The Programmes Conducted ?

Currently, PSB Corporation and Singapore Polytechnic conduct the Programme. Singapore Polytechnic also offers an on-line version of the Programme

Where Can I Find Out All The Details About The Employers’ Orientation Programme ?

Please visit MOM website

What Are Some Of The Offenses Committed By Employers ?

Offenses committed by Employers (Extracted from MOM Guide)

In March 2002, an employer received a five-year jail term for abusing her19-year-old FDW. For over 20 days, the employer scalded the FDW with boiling water, poked her thighs with a pair of scissors and hit the back of her head with the back of a chopper.

In July 2002, an employer who physically abused his FDW and caused her death was sentenced to 18 years in prison and 12 lashes of the cane. At her death, the FDW was found to have multiple scars and injuries.

In July 2006, an employer was fined $2,000 for asking her FDW to climb and prune a 6-metre mango tree in her yard.

In October 2004, an employer who failed to pay her FDW for almost two years was fined $3,000. She was also ordered by the court to pay her FDW the outstanding salary owed to her, which amounted to $3,580.

In September 2006, an employer instructed her FDW to climb out of the window of her 18th storey apartment and stand on a narrow ledge to clean the windows. The employer was convicted for breach of the Work Permit Conditions and fined $3,500.

In September 2005, an employer deployed her FDW to help out at her food stall from 10am to 6pm from Monday to Friday. The FDW's duties at the stall included serving customers, collecting money from customers and packing food. The employer was charged for illegal deployment and fined $3,000. Her security deposit of $5,000 was also forfeited.

In February 2006, an FDW fell eight stories to her death when hanging laundry on a narrow ledge. The employer claimed that it was her mother-in-law who had instructed the FDW to climb onto the ledge. The court rejected her claim and ruled that as the legal employer, she should bear the "ultimate responsibility" for the FDW's safety. The employer was sentenced to two weeks in jail.

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